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Common questions, organized by what you're trying to do. If you can't find what you need, we're one email away.
Account & billing
Plans, invoices, switching tiers, cancellation, and team members.
- How do I change plans?
- Where do I find my invoices?
- How do I add a teammate to my business?
Payments & Stripe Connect
Connecting Stripe, deposits, capturing balances, refunds, and payouts.
- My Stripe account is connected — when do payouts arrive?
- How do I refund a deposit?
- Can I take a card on the day instead of online?
Bookings & availability
Working hours, breaks, blocks, zone-aware availability, and overrides.
- Why isn't a slot showing for a customer?
- How do I block a day off?
- Can I move an appointment to a different zone?
Routes & zones
Defining service areas, travel time, per-zone fees, and route building.
- How do I draw a service zone?
- How are travel times calculated?
- Can I charge a different deposit per zone?
Mobile workflow
Today screen, on-the-way, photo capture, and final payment in the field.
- How do I capture before/after photos?
- How do I mark a job complete and take final payment?
- What does the customer see when I tap on-the-way?
Loyalty & retention
Configuring per-vehicle loyalty tiers and applying automatic discounts.
- How do I set up a loyalty tier?
- Why is loyalty tracked per vehicle?
- Can I exclude certain services from loyalty?
Customers & vehicles
Managing customer records, multiple vehicles per customer, and notes.
- How do I merge duplicate customers?
- Where do I add a note about a vehicle?
- Can a customer manage their own appointments?
Troubleshooting
Login issues, email delivery, photos not uploading, and other gotchas.
- I'm not receiving login emails
- A customer says the booking page won't load
- Photos are stuck uploading
Still stuck?
Send us a note with your business name and the screen you're on. We reply within one business day, often much sooner.