ProductApr 22, 2026·4 min read
Why we count loyalty per vehicle, not per customer
A two-car household is two routes, two services, and two relationships. Counting loyalty per car turns out to change everything about retention.
Read the full postSplash blog
Notes from the road, for operators.
Product updates, operating playbooks, and field notes from real mobile detailing teams. We publish when we have something useful to say.
OperationsMar 30, 2026·6 min read
How a $20 deposit eliminated 80% of our no-shows
We pulled six months of booking data from our private beta crews and looked at what actually moves the needle on no-show rates. The answer is boring and unambiguous.
Read the full postDesignMar 11, 2026·5 min read
Designing an admin dashboard for the front seat of a truck
Most SaaS dashboards assume a desk and a quiet office. Mobile detailing assumes neither. Here's what we changed when we redesigned the Splash admin.
Read the full postPaymentsFeb 18, 2026·7 min read
A plain-English guide to Stripe Connect for detailers
You shouldn't need a finance degree to take a deposit. Here's how Stripe Connect works, why we picked Standard, and what it means for your payouts.
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